Privacy Policy

Effective Date: 01/02/2026

Moving Minds Occupational Therapy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store and disclose your personal information.

We may collect personal information that is necessary to provide occupational therapy services, including:

• Your name, date of birth, address and contact details
• Medicare details (if applicable)
• NDIS information (if applicable)
• Health and medical history
• GP and other treating provider details
• Emergency contact information
• Payment and billing details

We may also collect limited information through our website, such as your name, email address and phone number if you submit an enquiry form.

We collect personal information through:

• Intake and consent forms
• Referrals from GPs or other providers
• Direct communication (email, phone, telehealth)
• Website enquiry forms
• During assessment and therapy sessions

Where possible, we collect information directly from you. In some cases, we may collect information from your GP or other providers with your consent.

We collect and use your information to:

• Provide occupational therapy services
• Develop treatment plans and reports
• Communicate with you and relevant providers
• Process Medicare or NDIS claims
• Comply with legal and professional obligations

We only collect information that is relevant and necessary for your care.

Your personal information will remain confidential and will only be shared:

• With your consent
• With your GP or other healthcare providers involved in your care
• With Medicare or the NDIS for billing purposes
• If required by law
• If there are serious concerns regarding safety

We will not sell or trade your personal information.

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

Client records are stored securely using password-protected and encrypted systems. 

You may request access to your personal information at any time. Requests must be made in writing. We may charge a reasonable fee for providing copies of records.

Our website may use cookies or analytics tools to improve user experience. These tools do not identify you personally unless you provide your details through a form.